In recent years, especially after the pandemic hit, the eCommerce sector has registered cosmic growth, with the global eCommerce market projected to expand by $1 Trillion By 2025. With the emergence of new players, and raised competition, for your eCommerce business to boom, merely doing hard work or spending hours online is not enough to meet your goals. Selling your products online and encouraging customers to buy your products is not an easy task to do. Other than your marketing efforts, trustworthy and proficient eCommerce order management services are critical for the success of the eCommerce business. As the goal of every business is to attract and retain customers, having a well-organized, high-quality, and fast order management service is the key to success.
Any business that fails to streamline its order procedure timely can disappoint customers and leaves a negative impact on its business reputation. If you are an online retailer, looking to amplify your sales, taking the help of a well-organized and professional eCommerce services team for your business can make all the difference!
What is order processing?
Order processing is the process associated with the receiving, packing, and delivery of the packed items to a shipping carrier. Order processing is a key element of order fulfillment. It is one of the most crucial tasks in online selling and if done wrong, can impact your online business in a major way. If your order processing is not in place, all other efforts like product listing, posting their images, uploading product descriptions, and all the tasks involved will be of no use. Similarly, order fulfillment in the eCommerce industry consists of receiving an order, processing it, and delivering it to the right customer.
Several steps in order processing include picking, sorting, tracking, and shipping. Order processing can range from manual processes in the form of handwritten data on an order log sheet to highly technological and data-driven automated processes through online orders and order processing software depending on your business operation.
However, order fulfillment can be nerve-racking, if you handle it without any professional help. With tons of packages of various sizes that need to be recorded accurately, classified, and put into the right places, order processing can be tedious and time-consuming. There are many challenges in the process such as packages must be easy to reach and pick when it is time for delivery and delivering it in good condition to the customer’s doorstep. With competition so fierce, you cannot afford to make a mistake at any stage of this process – and this is where outsourcing the order fulfillment process to an experienced partner can yield several advantages.
- It’s estimated that there will be 2.14 billion global digital buyers in 2021.
- 58 percent of people stop doing business with a company because of poor customer experience.
- On average, only 1.94 percent of eCommerce website visits convert into a purchase. 69.57 percent of shopping carts are abandoned.
- Nearly a quarter (24%) of online shoppers would abandon their order if no delivery date was provided.
- 69% of consumers are less likely to shop with a retailer in the future if a purchase is not delivered within 2 days of the date promised.
Why should you outsource order processing services?
Running a successful eCommerce business is not easy! It requires a constant team effort and expert advice to handle and streamline every process. Since every business aims to build successful customer relationships, order processing and management play a key in it. Several manufacturers, wholesalers, and retailers are dealing with the challenges of complex order management.
Right after a customer clicks the “Buy” button, their order’s journey starts.
As new orders are placed on your eCommerce platform, you need to select, package, and ship the right products to the right place. This might not be so challenging if you have recently developed your eCommerce store as you will have a few orders come in each day and you can quickly get them processed. However, when your customer base expands, sales grow, channels multiply, products are added to your inventory, it requires professional help to get your order processed and fulfilled. Especially when scaling your business, it’s important to automate and streamline this process else you’ll eventually be overwhelmed by the sheer number of orders coming in.
In today’s rapidly evolving marketplace, customers and businesses expect faster order processing. In case of missed orders and poor delivery schedules, your business can lose important customers and ruin your brand reputation. Thus, to stay competitive in the market, businesses have to seek the help of a systematic workflow. To support your venture and streamline your workflow, outsourcing companies can be of great help.
Outsourcing this business practice not only frees you of the tedious task of managing an in-house order processing team but also gives you a host of several other benefits that lead to better customer experience and enhanced bottom line. Outsourcing order processing services ensure:
- Access to experienced & expert resources
- Cost-effective solutions
- Better focus on core business activities
- Better customer experience
- Edge over competitors
- Better sales and ROI
Benefits of accurate order processing services
Top benefits of leveraging eCommerce order processing services include:
Quick shipping & delivery: Having proper order processing and management initiates faster shipping. When you outsource order processing services, your service provider has the ability to process the orders immediately which results in quick shipping and delivery. Leveraging accurate order processing services also makes tracking and monitoring the shipping also easy.
Cost-effective solutions: Outsourcing order processing services reduce your overhead expenses and enable cost savings. Having your order processing services outsourced, you can avoid the cost spent on hiring an in-house team and training employees. As outsourcing companies have a skilled and experienced team, it can also save you enormous time and help you get the most competent resources on your side. Additionally, other than saving a lot of operational costs, you can expect 24X7 support and rely on the team for extended support around the clock.
Fewer mistakes on fulfilling orders: For you, it’s easy to avoid order processing mistakes when you’re only shipping a few orders a day as all you need to do is simply pick the right product, package it, print the shipping label, and get it delivered. However, when your store receives a large volume of orders coming in 24/7 from all over, through multiple channels, it is nearly impossible to manage it all alone. Meanwhile, your customers are also concerned and keep inquiring about their order status, complaining about delivery times, and asking for refunds.
When doing these tasks manually, you may make mistakes such as wrong products, wrong addresses, delayed shipments which damages the reputation of a growing eCommerce business. This is where order processing services for retailers help! Using automated order processing tools and software combined with skilled resources ensures that order processing is accurate and error-free.
Collects customer data to foster data-driven decisions: By Leveraging eCommerce order processing services, you can have well-collected sales order data and customer information. This includes details such as the number of orders, client order history, frequented delivery locations, contact information, among others. Collecting this data helps businesses improve the customer experience, provide better customer service, and make better data-driven decisions.
Allows you to focus on core business activities: When you run an eCommerce, you have tons of things to manage. Right from product listing, to order processing, catalog management, product description writing, marketing, etc. With so many functions running simultaneously, it is beneficial to outsource order processing services so that you can save time and focus on your core business activities like product development or building your brand. Having an order processing services expert can take care of order authentication, payment processing, inventory management, updating customer data, etc., and make your order processing management hassle-free.
Maintains high customer satisfaction: Today, customers like to know right away if their order is being processed. They are also interested in knowing the status of their orders placed. With accurate order management processing in place, you can send customers updates on when an order is received, processed, being prepared, and shipped. Providing order status keeps your customers informed, providing them updated on the progress at each stage of their order, from processing to shipping. This leads to fewer customer service emails, fewer complaints, and happier customers. In the long run, a better customer experience also leads to better sales, improved ROI, and contributes to your business bottom line.
Looking for a reliable order processing service provider?
SunTec India is the right choice! What makes SunTec India your ideal partner to outsource order processing is our 20+ years of experience and a proven track record of serving several eCommerce businesses over the years. Besides providing you with skilled resources, we rely on our robust infrastructure and the latest technology to deliver quick and reliable eCommerce services. Being an ISO-certified service provider we are able to deliver quality services with unmatched data security.
By outsourcing order processing operations to SunTec India you can lead your business to outrank your competitors and provide an exceptional customer experience in the e-commerce industries. Our well-versed team handles compliance and regulatory requirements related to e-commerce order processing. We understand the value of your customers and thus, we make sure that our clients have a hassle-free sales experience. Our dedicated team of eCommerce order processing services looks after everything from payment processing, shipping, order tracking to return order management, etc.
To get in touch, please write to us at firstname.lastname@example.org