Product Maintenance & Support Services

Sustaining Digital Products for Long-Term ROI

From web maintenance and SaaS support to mobile app updates, we provide comprehensive product support services designed for reliability and scalability.

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End-to-End Product Maintenance and Support Services for Reliable Digital Performance

Every successful digital product—whether a mobile app, SaaS platform, or enterprise software—needs more than great code. It needs consistency, reliability, and ongoing optimization.

Especially as AI-generated code becomes the norm, the importance of rigorous, ongoing product maintenance and support has never been greater. It is because, even though automation increases speed, it also introduces unseen dependencies, version conflicts, and security gaps.

At SunTec India, we understand how AI-driven automation impacts software development lifecycles. As a trusted software maintenance company, we ensure your applications remain secure and compliant, regardless of how rapidly the underlying code evolves. Our product support services cover the entire PLC—from proactive monitoring and patch management to bug resolution, performance tuning, and version control.

Our Services

Our Software Product Maintenance and Support Services

With decades of experience as a trusted software maintenance company, we provide proactive web and mobile application maintenance services that combine automation, analytics, and human expertise to prevent issues before they occur.

Pre-Support Audit

Assess the current state of your software to identify potential issues and optimize your systems. Our application maintenance and support services evaluate your software infrastructure to preempt any disruptions, through:

  • Comprehensive assessment of software infrastructure
  • Identification of potential glitches or vulnerabilities
  • Optimization recommendations for improved performance
  • Detailed report outlining findings and proposed solutions

Version Upgrades and Migration

Ensure a seamless transition to new software versions or migrate to different platforms with our mobile application maintenance services. We can help you leverage the latest features, performance enhancements, and security updates via:

  • Smooth transition to newer versions with blue-green deployments, rolling updates, etc
  • Data migration, schema changes, and configuration management
  • Strategies to address migration challenges (legacy integration, compliance, performance)
  • Ongoing post-upgrade support: monitoring, troubleshooting, knowledge transfer

QA & Testing

Deliver 100% reliable and functional software solutions by working with our software maintenance company.

Our expert QA team conducts thorough testing to detect and resolve issues before they reach end users, guaranteeing seamless performance and user satisfaction.

  • Performance and load testing for optimal software operation
  • User acceptance testing (UAT) for enhanced UX
  • Compatibility testing across various platforms and devices
  • Compliance checks to ensure adherence to industry standards

Application Re-Engineering

Rebuild legacy applications from the ground up to enhance scalability, security, and performance with our product support services. Our modernization experts redesign outdated systems using modular architectures, ensure ecosystem compatibility, and integrate AI capabilities to future-proof your operations.

  • Legacy code analysis and refactoring for improved maintainability
  • Migration to modern architectures and technologies for better performance
  • Integration with new systems and APIs for enhanced functionality
  • UI/UX modernization for improved usability and accessibility

Security Management

Safeguard your software, data, and infrastructure from potential threats by availing of our web and mobile application maintenance services. Our experts strengthen overall security postures by combining incident response planning, security audits, compliance checks, and real-time threat detection.

  • Comprehensive vulnerability assessment and penetration testing
  • Implementation of multi-layered security protocols and encryption standards
  • Regular patch management and version updates to mitigate emerging threats
  • Compliance alignment with ISO, GDPR, HIPAA, and other industry regulations

Performance Monitoring

Get maximum observability support by partnering with our app and web maintenance company. Our experts guarantee optimal software performance by tracking and analyzing metrics such as response times, throughput, and error rates.

  • Real-time tracking of system health, uptime, and performance metrics
  • Resource utilization analysis for efficient infrastructure management
  • Application and database performance tuning to reduce latency
  • Integration with observability tools for transparent, data-driven insights

Backups and Recovery

Protect your data with reliable backup and recovery strategies in the event of system failures or cyber incidents. Our end-to-end software product maintenance services are designed to secure your digital assets and guarantee uninterrupted operations.

  • Scheduled and on-demand data backups across cloud and on-premise environments
  • Disaster recovery planning with defined RPOs and RTOs for quick restoration
  • Versioned backups for rollback and point-in-time recovery options
  • Continuous monitoring of backup integrity and system health

Downtime Costs More Than You Think

Let our software maintenance company help you go beyond the 99.9% uptime.

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SunTec's Competitive Edge in Application & Web Maintenance and Support

With over 25 years of experience, our application maintenance company has managed and supported a wide range of enterprise applications. We have addressed performance issues, scalability challenges, and integration gaps across diverse technology stacks (LAMP, MEAN, MERN, .NET, Python, and many more).

Here's why our product support services stand apart:

24/7, SLA-backed support with L1–L3 coverage for uninterrupted operations.

360° maintenance approach covering monitoring, optimization, and continuous improvement.

SaaS-specific product support tailored to subscription models.

Proactive + Preventive maintenance to detect issues before they impact availability.

Advanced observability with defined SLOs and SLIs to provide 100% visibility.

Flexible engagement models—choose from fixed-scope, dedicated pod, or elastic AMS setups.

Cross-platform expertise spanning mobile, web, and enterprise systems.

Vendor and stack specialization, including SAP, Oracle, Salesforce, Workday, and ServiceNow environments.

Software Product Maintenance and Support Flow

At our software maintenance company, support processes are built around precision and proactivity. We follow a structured, SLA-backed workflow that ensures every issue is detected early, resolved quickly, and documented transparently.

  • Errors and Bugs Fixing
  • Periodic Backups
  • Performance Monitoring
  • Application Support
  • Production Environment
  • Optimization
  • Log Checking
  • Data Optimization

  • Request Gathering

  • Request Dispatch

  • Understand and Analyze

  • Mutual Task Prioritization

  • Execution and Testing

  • Client Feedback

  • Implement Changes

  • Release

Tech Stack

Our App & Web Maintenance and Support Stack: Tools & Technologies

At our app and web maintenance agency, we use a robust tech stack and enterprise-grade monitoring tools to ensure complete observability, security, and operational efficiency.

Software Product Maintenance and Support Services: FAQs

We provide 24/7, SLA-backed application maintenance and support services with L1–L3 coverage. Incidents are prioritized by severity, and our average response time for critical issues is under 1 hour. Rest assured, our experts will provide a swift diagnosis and prompt resolution to maintain maximum uptime and reliability.

Our application maintenance and support services follow flexible and transparent pricing models — including fixed-scope, dedicated resource, or elastic AMS. All costs are clearly defined upfront, with no hidden fees. Pricing depends on factors like application complexity, support level (L1–L3), and required response time.

We have adopted agile methodologies for our software product maintenance services, ensuring flexibility, transparency, and faster turnaround times. Our team uses tools like Jira and ServiceNow to manage tasks, track SLAs, and deliver measurable outcomes with complete visibility for our clients. If needed, our software product maintenance services can also be tailored for other delivery models such as Kanban, Lean, or Waterfall.

Yes. As an experienced application maintenance company, we manage updates, patches, and version upgrades across multiple stacks, including third-party integrations such as SAP, Salesforce, Oracle, etc. Our team ensures compatibility, stability, and smooth rollouts without impacting your live operations.

We maintain consistent, transparent communication through dedicated channels — including email, Zoom, Slack, Teams, ServiceNow dashboards, or any other tool of your preference. Clients receive periodic performance reports, issue summaries, and maintenance status updates as part of our web maintenance and support processes.

At our software maintenance company, all escalations follow a predefined matrix aligned with our SLA framework. Critical issues are immediately routed to senior engineers or architects within our product support team, ensuring rapid resolution and minimal disruption to your business operations.

The cost of availing our product support services for website support and maintenance typically ranges from $500 to $5,000 per month, depending on the website’s size, complexity, traffic volume, and the level of ongoing support required. Enterprise websites with custom integrations or eCommerce functionality generally fall on the higher end due to the need for continuous monitoring, security management, and performance optimization. Share your requirements at info@suntecindia.com for a custom quote.

The cost of getting mobile application support at our software maintenance company generally ranges from 15% to 25% of the total development cost per year. Factors such as app architecture, technology stack, user base, and update frequency influence the final estimate. Apps requiring regular version updates, backend support, or 24/7 monitoring usually incur higher maintenance costs. Get a custom quote by sharing your requirements at info@suntecindia.com.