Remotely-handled product listing, catalog management, & order processing using Khaos Control
We dedicated six eCommerce experts for the project. After rigorous training on the client's SKUs and Khaos platform, our team worked on the platform using the client's VPN access to perform the following tasks:
Product listing
We used the client's extensive 1.5 million product catalog as our primary source of information to add/update listings (product images, descriptions, titles, and other attributes) to the client's website, Amazon store, and eBay shop. Using Khaos Control, we followed marketplace-particular product uploading guidelines and also optimized those listings. We further added upselling and cross-selling products within the platform.
Product photo editing
To optimize product images across channels, we assigned a dedicated photo editing expert to retouch and reformat each image in Photoshop & make them suitable for uploading to different marketplaces and the website. We followed marketplace-specific guidelines (ideal size, format, background, resolution, etc.) to edit the images and upload them within a quick turnaround time.
Catalog management
Our team performed catalog management to ensure accurate, up-to-date product information across all channels. We closely monitored and rapidly updated key attributes like pricing, images, and inventory to optimize the catalog and deliver a great customer experience. We also maintained a data backup for the client to ensure no data loss.
Order processing & customer support
Our team played a critical role in managing the post-purchase customer experience. Once an order was placed, we diligently tracked purchase orders from suppliers to customers. As soon as we received a PO number, we retrieved the customer's email from Khaos. Using , we promptly notified customers with delivery updates like shipping dates, estimated delivery dates, order status, and any delays. Our timely and proactive order processing ensured customers feel informed throughout the fulfillment process.
Quality check & strict monitoring
To ensure high-quality standards, our team implemented rigorous QA processes to review live website and marketplace changes. This helped prevent any errors in product data from going live. We also provided full transparency into our operations through detailed work reports on our ETMS (Employee Time Tracking Management System) portal. This allowed the client to closely monitor and track our work.
