Grow Your Online Business with eCommerce Virtual Assistants

We assist online sellers and businesses with eCommerce virtual assistant services

Gain a Competitive Advantage with Professional Virtual Assistants

Managing an eCommerce website involves handling tasks like order processing, inventory management, and customer service altogether which consumes substantial time and effort. It also restricts you from taking on new opportunities and focusing on business expansion. As a result, you may lose potential customers or fail to retain existing ones.

Are you looking for prominent ways to enhance your online business but are concerned about the forthcoming workload and responsibilities? Choosing eCommerce virtual assistant services at SunTec India allows you to free up your time by delegating repetitive tasks to an expert eCommerce virtual assistant. Our VAs offer valuable support for customers browsing your eStore, accelerate the back-end operations, contribute to enhancing user experience, and get the job done within the stipulated timeline.

Case Study: Inventory management for an online retailer in the US

The client (an online retailer of electronic gadgets) faced challenges with day-to-day sales, stocks, and inventory management due to excessive demand and orders. This led to excessive administrative work for the core team, hampering their productivity. Based on the client brief, our team assigned a virtual assistant to manage the hurdles of existing inventory, eliminate over-stocking, maintain accurate inventory data, and track reports, invoices, and purchase orders. The client received a streamlined and organized inventory leading to fewer setbacks and better operational efficiency.

eCommerce Virtual Assistant Services We Offer

From managing pricing and inventory to the product listing, competitor research, and customer support, we are equipped to cover most eCommerce responsibilities, thereby keeping your store up to date and running 24×7.

Product description writing

Our experts aim to deliver compelling product descriptions while following all the SEO guidelines and appropriate keywords to boost relevancy of the product and appear in the search results of the target audience at the right time. To give a clean and concise overview of the product, our eCommerce virtual assistants create an apt description mentioning the key characteristics of the product.

Product listing upload and optimization

Hire our eCommerce VAs to enhance product page visibility through product listing upload and optimization. They will upload product listings on eCommerce platforms, create listing copy, optimize the content with appropriate keywords, add meta tags to images, and sort the listing in the appropriate categories & subcategories.

Inventory management

Keep your store inventory on the right track with our VAs so that you may never lose a customer. Our ecommerce virtual assistants regularly monitor stock levels, update available stocks, maintain safety stock, calculate lead time, and track inbound inventory. Moreover, you will get a detailed report of your inventory's status for better business decision-making.

Dedicated customer support

A prompt response is the key to success for an eCommerce store. But, round-the-clock customer support is time and resource-extensive. Our professional VAs will address all customer's queries and maintain a complete record of customer interactions, complaints, negative reviews, etc.

Order management & processing

Hire virtual assistants for seamless order processing. They will help in managing shipments, sending invoices, fulfilling new orders, and managing returns and exchanges.

Make a positive impact on your ROI with our eCommerce virtual assistants.

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Our Approach to Virtual Assistant Onboarding

Identification & analysis of tasks

Identification & analysis of tasks

We analyze your requirements, clearly understand the project's scope, and assign an eCommerce virtual assistant accordingly.

Documentation of procedure

Documentation of procedure

We examine the ongoing workflow in your team and devise an improved workflow.

Delegation of tasks & responsibilities

Delegation of tasks & responsibilities

We further delegate responsibilities to the eCommerce virtual assistant as per the requirements and specific areas of expertise.

Tools and technology support

Tools and technology support

We actively introduce more efficient ways and tools to shorten the time for completing tasks.

Competence evaluation

Competence evaluation

Our VAs perform the delegated tasks and their output is evaluated in real-time to measure resource-effectiveness.

Monthly process documentation

Monthly process documentation

Monthly reports on the VA's performance are generated to compare performance and improve the process.

Why Hire Virtual Assistants from SunTec India?

SunTec India is a 20+ years old outsourcing support company. We specialize in eCommerce, data, and IT services. Additionally, we offer an advanced infrastructure and act as a dependable back-end for your business, ensuring affordable support and greater returns.

Whether you are running an eStore on popular marketplaces like Amazon, eBay, and Etsy or selling products via Shopify, WooCommerce, or Magento, our eCommerce virtual assistants can simplify and scale your business operations. We empower businesses through a team of seasoned professionals in distinct domains.

Here are a few benefits of partnering with us.

  • Access to a global pool of skilled personnel
  • Close collaboration with in-house teams
  • Cost-effective and competitive pricing
  • Complete administrative control
  • Round-the-clock availability
  • Full-time, part-time, and hourly engagement models

Being connected with SunTec India means having an adaptive, responsive ecommerce virtual assistant service partner to handle your needs and requests at all times. Our skilled virtual assistants aim to deliver solutions as per custom requirements, be it a startup, mid-sized business, or large enterprises. Contact us at info@suctecindia.com or get a free quote now.

eCommerce Virtual Assistant Services- FAQs

Hiring a virtual assistant is inexpensive since the costs associated with hiring VAs are lower than that of in-house recruitment. They can handle multiple tasks, so you won't need to hire individual in-house resources for such responsibilities.

Yes. All our VAs are trained and skilled in diverse verticals. If you have any particular requirements, please communicate them to our consultant so we can assign the best resource to you.

We sign NDAs, use encrypted data transfer methods, and employ strict protocols to make sure your data is safe with us. Besides the assigned virtual assistants, no one can access any of your information.

To request a demo or learn about our virtual assistant services, please get in touch with us at info@suntecindia.com.

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