eCommerce Back Office Support Services

Outsource ecommerce support services to get seamless, efficient, and personalized support to enhance your customers' shopping experience. Our customer support executives offer email and chat support to address customer queries, manage complaints, and handle returns. From resolving technical issues to providing product guidance and order updates, our services ensure smooth interactions at every stage of the customer journey. We also capture valuable feedback to drive continuous improvement, fostering trust and long-term customer loyalty.

• Real-time support via live chat for instant query resolution.
• Efficient ticket management through platforms like Zendesk.
• Handling order tracking, modifications, and delivery updates.
• Simplified returns and refund processing.
• Resolving technical issues and offering product guidance.
• Capturing and addressing customer feedback for improvement.
• Leveraging Customer Relationship Management data to log, track, and enhance customer interactions for personalized support.

With our eCommerce operations management services, we ensure accurate stock tracking, timely replenishment, and efficient order fulfillment. Our services are tailored to help you maintain optimal inventory levels, avoid stockouts, and minimize excess inventory, boosting customer satisfaction and operational efficiency.

• Monitoring stock levels and providing timely alerts for restocking.
• Managing inventory updates across multiple platforms and marketplaces.
• Conducting regular audits to ensure accurate inventory data.
• Implementing demand forecasting to optimize stock levels.
• Coordinating with suppliers for seamless replenishment.
• Handling product bundling and inventory categorization.
• Integrating inventory data with order management systems.

As a part of order processing services, we validate order details, synchronize inventory in real-time, and ensure timely order fulfillment. By generating invoices promptly, providing real-time shipping updates, and handling returns seamlessly, we eliminate errors and enhance customer satisfaction.

• Processing customer orders promptly and ensuring accuracy at every step.
• Managing order confirmations, invoicing, and shipping updates.
• Coordinating with logistics partners for on-time deliveries.
• Addressing order modifications, cancellations, and special requests.
• Ensuring accurate inventory updates post-order fulfillment.
• Handling returns and exchange requests efficiently.
• Monitoring order statuses and resolving issues proactively.
• Simplifying workflows with Order Management System (OMS) support for order tracking and fulfillment.

We help eCommerce businesses maintain accurate, audit-ready books by recording transactions, reconciling marketplace payouts, tracking expenses, and preparing financial reports. Our accounting experts consolidate and manage high-volume data from storefronts, marketplaces, payment gateways, and bank records to help you understand cash flow, profit margins, and overall financial performance.

• Bookkeeping across all sales channels, including marketplaces, storefronts, and payment gateways, with monthly closing and financial data validation
• Bank, credit card, and marketplace payout reconciliation with discrepancy identification and resolution at the transaction level
• Accounts payable (AP) management, including vendor invoice processing, payment scheduling, and outstanding payable monitoring
• Accounts receivable (AR) management, including invoice creation, payment tracking, aging reports, and overdue follow-up support
• Profit & loss statements, balance sheets, and cash flow reports preparation on a monthly, quarterly, or annual basis
• Cash flow planning and forecasting in alignment with inventory cycles, payout timelines, and seasonal demand 
• Monitoring marketplace fees, deductions, chargebacks, refunds, and holdbacks
• Expertise across QuickBooks, Xero, Zoho Books, NetSuite, FreshBooks, and Microsoft Dynamics