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eCommerce Back Office Support Services

We at SunTec, offer affordable and reliable eCommerce back office support services for online businesses and eCommerce retailers. The strenuous day to day task of order processing, inventory management, managing customers' emails and enquiry calls is best handled by our professional eCommerce back office support team.

We offer you customized solutions for everything right from store management to inventory support to phone and chat support. Our eCommerce back office support services are custom designed for your needs and ensure high conversion to equally high retention rate. We put in all our efforts to make sure that a visitor does not leave your website unsatisfied.

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Virtual Assistant for Online Store Maintenance and Support Services

Our eCommerce Virtual Assistants at SunTec India have vast experience and proven track record of offering dependable eCommerce support. Through our online store management services we help you take care of every minute aspect of eCommerce store management ensuring that you do not have to bother about any non-core business activity.

Our comprehensive set of eCommerce Back Office support related tasks include:

  • Complete order processing, order entry and order tracking services
  • Accounting/book keeping transaction support
  • Inventory support and management
  • Up-selling and cross-selling
  • Customer Support Services including email, phone and chat support
  • Confirming the availability or in-stock status of an item for purchase
  • Responding to questions on your store’s return policy
  • Handling product queries and offering support and solutions
  • Answering back enquiries related with shipping and arrival time
  • Sending inbound/outbound e-mails
  • Outbound calling
  • Taking customer feedback and conducting surveys

eCommerce Accounting and Bookkeeping Services

We understand the distinctive array of accounting, tax and financial needs of online businesses, often dealing with challenges of high transaction volumes. Through our eCommerce Accounting and Bookkeeping Services, we can help you with your account reconciliation, ledger maintenance, payable and receivable account management, payroll processing, and preparation of financial statements.

eCommerce Content Support

Whether you are planning to add a new product or withdraw some from your prevailing line of products, our eCommerce Catalog management virtual assistants can support you with all of this. We can come up with well-researched product info and details, and write an original and compelling product description.

We add call-to-action statements, significant links, and incorporate and manage promotions and campaigns on your product page. Once the products are placed under relevant category and subcategories, we also ensure that the product descriptions or product feeds are SEO friendly engaging both human shoppers and search engines.

eCommerce Inventory Support Services

Similar to any store, your online store also requires a well maintained inventory. Our back office support team enables you to manage inventory across your own inventoried, warehouse locations, drop shipper or manufacturers' stock sheet and other distribution points. We take the stock update on a daily or weekly basis depending on your business model. Our inventory support services help you better manage, regulate and estimate your inventory needs. It also helps our clients list down the Expected Time Arrival (ETA) for items that are out of stock.

Hire eCommerce Virtual Assistant for Customer Support Services: 24/7 Phone, Email & Chat Support

As a retailer, letting go of last minute queries or information request about exchange or on return policy – unanswered, could turn out to be unfavorable for your business. Our customer support professionals can help you with phone and live chat responses to your online customers, replying to your customer emails and tracking your customer satisfaction scores. Prompt and fruitful interaction with your customers not only helps you bring down the shopping cart abandonment ratio but also garner better sales conversion and reinforcing a positive brand image.

Discuss Your Project With Us

Please contact us at info@suntecindia.com to learn more about how SunTec can create a custom eCommerce design plan tailored to your store.

All Your eCommerce Back Office Support Services at One Place

"SunTec has been a good company to do business with. They are a professional team with excellent attention to detail and responsiveness to our changing needs. I highly recommend SunTec to anyone looking for a quality, inexpensive option for advanced data entry work. I was able to replace my bookkeeper with a SunTec CPA for less than half the cost. QuickBooks is updated overnight and I always have current records. You can count on SunTec for your accounting needs."

Ben Finklea,
Sprysoft Corporation

"It's been seven years working with SunTec. And in all these years, their team has never let me down. I collaborated with them for eCommerce PPC Management of my website. They have been efficiently managing and optimizing our PPC campaigns and I hope it would continue in the future. I can confidently recommend SunTec India as the most reliable service provider."

Kristina West,
New York

"Our association with SunTec has lasted two years and it's still going strong! This is because we have noticed a continuous growth in our business since we chose to work with them. They have added and optimized my business pages on Bing Maps to grab maximum traffic. My investment in SunTec India's services has been worth every penny"