The client is a leading provider of high-quality custom merchandising and printing solutions. Their extensive product catalog includes Direct-to-Film (DTF) transfers, 3D UV stickers, and a wide range of bespoke printing solutions used by clothing brands, promotional merchandise sellers, and enterprises to create custom-branded merchandise. Operating in a highly competitive niche, the client primarily sells through its eCommerce website and Amazon store.
The client approached SunTec India primarily for their eCommerce website SEO, aiming to improve organic visibility and rankings in a competitive niche. After witnessing the initial success, the client expanded the scope to full-service PPC management, including:
The client was struggling with poor revenue and eroding margins despite aggressive ad spend scaling (daily ad budget averaging around 40 GBP). The core bottlenecks hindering their growth included:
A technical audit revealed a fragmented multi-channel architecture across Google Ads, Amazon, Meta, and TikTok. Below is a detailed breakdown of the core challenges our team identified and addressed.
The ad campaigns lacked a coherent strategy with no clear distinction between brand awareness, prospecting, and conversion campaigns across the four platforms. The advertising budget was not allocated based on performance potential, and campaigns were not optimised for their intended goals.
Instead of targeting people who were actively searching for products to buy, the campaigns were focused on broad audiences with little purchase intent. As a result, the ad spend was generating surface-level traffic with little to no meaningful conversions.
The existing ad campaigns across Amazon, TikTok, Google, and Meta platforms were capturing irrelevant users due to poor keyword targeting. The search terms and keywords were not segmented by match type (broad, phrase, exact), leading to ads appearing on irrelevant queries while missing high-intent, purchase-ready searches.
Without proper audience segmentation — including lookalike audiences, retargeting pixels, and CRM-based custom audiences — the campaigns were reaching to cold, unqualified traffic with bottom-of-funnel conversion messaging that was unlikely to convert.
Bid management was inconsistent. There was no structured approach to adjusting bids based on device, location, time of day, or audience performance data. As the DTF transfer industry is highly competitive, with rapid bid fluctuations on high-volume, high-intent keywords, it requires constant, data-driven adjustments to stay competitive without inflating cost-per-click.
Without a proactive bid management framework in place, capitalizing on real-time shifts in auction dynamics while maintaining cost efficiency was an ongoing challenge. As a result, the client was either overbidding on low-value clicks or underbidding on high-converting opportunities.
Even where ads were generating clicks, conversion rates were hampered by landing page and backend issues. Landing pages were not fully optimized for relevance and user experience — there was a disconnect between the ad copy, keyword intent, and the landing page content, which directly impacted Quality Scores and conversion efficiency.
The Google Merchant Center had not been fully optimized, leading to product feed issues that affected Shopping campaign eligibility and visibility. Product types and attributes were not properly structured, limiting the effectiveness of product matching to relevant shopping queries.
Rather than addressing each channel in isolation, we designed and implemented an integrated digital marketing strategy that treated SEO and paid advertising as mutually reinforcing disciplines. A team of 4 dedicated resources is deployed to work on this project (1 SEO specialist + 3 PPC specialists), focusing on improving both organic rankings and advertising ROI. Our solution involved:
The engagement began with a comprehensive website SEO audit assessing technical health, on-page optimization, keyword gaps, and content structure. We fixed crawlability issues, optimised meta tags and page titles for high-intent commercial keywords in the UK custom printing segment, and improved internal linking architecture to pass authority to key product and category pages.
Our team conducted keyword research across DTF transfers, custom stickers, heat press prints, and related terms — prioritizing keywords with clear commercial intent and achievable ranking potential in the UK market. This SEO groundwork established a strong organic foundation that would support and complement the paid campaigns introduced in subsequent phases.
Given the absence of a funnel-based campaign structure, poor keyword targeting, and reactive bid management, our priority was to overhaul the account architecture, ensuring every campaign, bid strategy, and keyword served a defined purpose within the funnel.
Our Google Ads management strategy involves:
Google Ads Campaign Strategy Summary
| Campaign Type | Bid Strategy | Audience & Targeting Strategy |
|---|---|---|
| Performance Max (PMax) | Maximize Clicks | All Audience Signals — Brand, In-Market & Interest |
| Search | Maximize Conversion Value | Exact / Phrase Match Keywords — Purchase-Intent Queries |
| Search | Maximize Conversions | Broad Match Keywords Targeting for Increased Website Traffic |
| Search | Target CPA (tCPA) | Affinity & Custom Intent Audience Targeting |
| Search | Target ROAS (tROAS) | Device, Location & In-Market Audience Bid Adjustments, RLSA Remarketing + Demographics & Keyword Match Types |
We built a full-funnel Meta Ads management strategy across Facebook and Instagram, covering three distinct campaign objectives: awareness, engagement, and sales conversions.
Our approach involved:
Meta Ads Campaign Strategy Summary
| Campaign Type | Bid Strategy | Audience & Targeting Strategy |
|---|---|---|
| Awareness | Maximize Conversion Value | Custom Audience — Website Visitors, CRM Lists & Engagement Audience |
| Engagement | Maximize Conversions | Demographics & Behaviour Targeting — Age, Gender, Interests |
| Sales (Conversions) | Bid Cap | Location & Radius Targeting — UK-Focused Geographic Segmentation |
| Sales (Conversions) | Target Cost | Lookalike Audience (1%–3%) Based on Existing Buyer Profiles |
| Sales (Conversions) | Pixel-Based Retargeting | Pixel-Based Website Visitor Retargeting — Re-engage Cart Abandoners & Past Visitors |
Building on the performance gains from Google and Meta, we introduced TikTok Ads as a dedicated acquisition and awareness channel. We began with a complete TikTok Pixel setup and conversion event configuration to establish accurate tracking across the purchase funnel.
Our TikTok ad management specialists:
TikTok Ads Campaign Strategy Summary
| Campaign Objective | Bid Strategy | Audience & Targeting Strategy |
|---|---|---|
| Awareness | Video Views (Reach Maximization) | Broad + Interest Targeting — Print, Craft, Small Business & Creator Audiences |
| Consideration | Traffic (Click Optimization) | Custom Engagement Audience + Device & Location Targeting (UK Mobile) |
| Sales (Conversions) | Complete Payment (Conversion Event) | Custom Intent Audience + Pixel-Based Retargeting (Cart Abandoners) |
| Scaling | Value Optimization | Lookalike Audience (1%–3%) Modelled on Existing Purchasers |
The client’s existing Amazon campaigns were broad and undifferentiated, failing to reach shoppers actively looking to buy — instead surfacing for poorly related queries that drove clicks without conversions. Our focus was on rebuilding campaigns from scratch, improving keyword and audience targeting to capture high-intent demand, and establishing the controls needed to scale spend without eroding profitability.
Our Amazon PPC strategy included:
Across all paid channels, our approach went beyond campaign setup and routine management. We identified six critical performance metrics that directly influence advertising efficiency and implemented optimization practices around each to improve revenue.
Partner with SunTec India for full-service digital marketing — from SEO and Google Ads to Meta, TikTok, and marketplace management. We bring data-driven strategies, dedicated resources, and proven domain expertise to help your business grow online. Share requirements at info@suntecindia.com.