Turning a slow, error-prone claim support workflow into a fast, accurate, and consistent voice and email support operation for a Florida-based Healthcare payer firm.
18K
Requests Processed in 45 Days85%
First-Contact ResolutionZero
Reportable PHI Incidents- Service Healthcare RCM Services
- Platform Client’s Claims Administration System and CRM
- Industry Healthcare Insurance
20%
Higher Claims Processed70%
Increased the Success Rate of Denied Claims Appeals95%
Improved Clean Claims Ratio- Service Revenue Cycle Management (RCM) Healthcare Claim Denial Management
- Platform Client Platform
- Industry Healthcare
$1.5M
Estimated Annual Recovery Achieved10%
Reduction in Claim Denial Rate35%
Reduced Additional Operational Costs- Service Revenue Cycle Management Services Medical Billing and Coding
- Platform Client Platform
- Industry Healthcare
RCM
Improved RCM Efficiency40%
Reduced Claim Denials2X
Faster Claim Processing- Service Healthcare RCM Healthcare BPO
- Platform Client Platform
- Industry Healthcare