Healthcare Payment Integrity Services

Pay the Right Amount to the Right Provider for the Right Service

  • For Health Plans, TPAs, and Major Medical Insurance Payers
  • Billing, Coding, and Eligibility Error Identification before Claim Resolution
  • HIPAA and SOC 2 Compliant Claim Processing and Review
Get Your Payment Integrity Proposal

Success Stories

...it's all about results

Healthcare Claim Support Services

Healthcare Claim Support Services

Turning a slow, error-prone claim support workflow into a fast, accurate, and consistent voice and email support operation for a Florida-based Healthcare payer firm.

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Healthcare Claim Denial Management

Healthcare Claim Denial Management

Helping a Mental Health Firm Recover $240K+ in Denied Claims through Proactive Claim Processing

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Healthcare Revenue Cycle Optimization

Healthcare Revenue Cycle Optimization

Recovered $1.5 Million in Denied Claims with 10% Reduction in Claim Denial Rate for a Non-Profit Healthcare Firm

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Medical Records Indexing and Cleansing

Medical Records Indexing and Cleansing

99.9% Data Accuracy Achieved through Medical Record Indexing and Data Cleansing for a Medical Consultancy

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OUTSOURCE HEALTHCARE PAYMENT INTEGRITY SERVICES

Helping Payers Protect Revenue and Prevent Overpayments

Because medical billing involves complex code sets (like CPT, ICD-10, and HCPCS), varying insurance plan designs, and frequent regulatory updates, administrative errors and improper payments are common. Despite heavy automation in this field, someone still has to pull the AI-flagged claims, check the codes, confirm coverage, call the provider, and resolve the error. Any delay can push your revenue past the recovery window or lead to legal disputes, and managing it becomes another time-consuming task.

Healthcare payment integrity services from SunTec India protect your operations from these backlog issues, internal team dependencies, and automation-related discrepancies. Our team has certified medical coders, billing experts, and healthcare RCM service specialists who identify fraudulent or unnecessary claims and administrative errors, preventing wrongful claim denials and protecting your organization from misdirected provider appeals, administrative overhead, and legal friction.

PAYMENT INTEGRITY VENDORS VS. MANAGED SERVICES

How Our Payment Integrity Services Complement Your Software

Leading software platforms like Optum, Cotiviti, and Zelis are exceptional at scanning massive datasets to detect potential billing anomalies. However, automated detection is only the first step. Turning AI flags into realized savings requires intensive, manual operational work, from clinical reviews to persistent provider outreach. Without a dedicated team to manage software alerts, valuable claims get stuck in backlogs, mistaken errors strain provider relationships, and potential savings are never collected.

That is the gap we bridge. SunTec India is among the few leading healthcare payment integrity companies that provide specialized, end-to-end support to validate the AI-flagged claims, clear operational bottlenecks, and drive every flagged claim to full financial resolution, directly within your existing technology stack. We operate directly inside the platforms you use (Facets, QNXT, HealthRules Payer, or custom CRMs), ensuring a seamless and more effective payment integrity process.

Operational Layer What Your Software Platform Does How Our Payment Integrity Service Team Helps
Error Detection Scans claim data to flag potential coding, billing, and policy anomalies Manually reviews flagged output to confirm real errors, filter out false positives, and prioritize high-value claims
Clinical & Coding Review Identifies potential upcoding, unbundling, or modifier misuse patterns Deploys certified coders and subject matter specialists to cross-reference medical charts against your specific policies
Medical Record Retrieval Triggers automated record requests to hospitals and provider groups Conducts active, persistent outreach via phone, portal, and email to secure complete medical charts and itemized bills
Provider Support & Appeals Issues standardized overpayment notifications and policy letters Manages provider communications, answers inquiries, logs dispute intake, and prepares clinical summaries for appeal reviews
Financial Recovery Calculates estimated savings and reports potential overpayments Manages the full recovery cycle, from tracking offsets, reviewing credit balances, and following up on aged receivables until cash is returned

WHAT WE DELIVER

Comprehensive Payment Integrity & Claim Processing Services

Prevent improper payments, audit paid claims, and recover lost funds while maintaining strong provider relationships. By catching errors, ensuring policy compliance, and preventing improper payouts, we give your team full visibility into every claim.

Pre-Payment Claim Review Services

Pre-Payment Claim Review Services

Review claim queues before payment to verify patient eligibility, prior authorizations, and compliance with the payer’s standard billing rules, ensuring accurate, justified payouts.

Post-Payment Claim Audit Services

Post-Payment Claim Audit Services

We analyze thousands of paid claims to identify unusual patterns (like a doctor billing for 30 hours of services in a single day) and assemble case files with the required documentation for faster recovery.

Coordination of Benefits Verification Services

Coordination of Benefits Verification Services

When patient records or billing patterns suggest another health plan exists, we verify active policy dates and coverage terms to establish official payment order, update your database for future claims, and flag affected claims for adjustment.

Payer Enrollment

Payer Enrollment Verification Services

Check official government databases to ensure the doctor has a valid state medical license, an active National Provider Identifier (NPI) number, and isn't banned from billing government health programs (like Medicare or Medicaid).

Medical Data Management

Medical Data Management Services

Data extraction, cleansing, deduplication, and structured healthcare data entry from unstructured claim records, clinical notes, and paper documents so payment integrity algorithms can analyze clean data with minimal errors.

Medical Coding Review

Medical Coding Review Services

HIPAA-compliant medical coders who review medical codes, cross-reference clinical documentation against billed codes, and flag cases with coding & billing errors, unbundling, or missing billing modifiers.

Overpayment Recovery

Overpayment Recovery Support

Once we confirm an overpayment, we contact the provider's billing department by phone or email to track recovery and log every conversation in your CRM so anyone on your team can see the status and follow-up history for every overpaid claim.

Abuse Discovery Services

Fraud, Waste, and Abuse Discovery Services

If a medical billing and coding error pattern looks suspicious (like charging for surgeries never performed), we freeze standard recovery efforts so the provider isn't tipped off, package the evidence, and hand it to your team for further analysis.

Insurance Claim Processing

Insurance Claim Processing Services

Streamline your insurance operations with fast, accurate claim processing services. From intake and document verification to fraud detection and final settlement, we reduce cycle times, ensure strict compliance, and deliver seamless customer experiences.

PROCESS

A Trusted Payment Integrity Process for Claims Review and Recovery

By handling data intake, human-in-the-loop clinical reviews, medical record processing, and complex dispute management directly inside your existing platforms and automated payment integrity tools, we ensure every flagged error is thoroughly investigated and carried through to full financial closure.

01

Our teams digitize, extract, clean, and format incoming claims, scanned records, and unstructured Electronic Health Records (EHR). We validate patient demographics, provider NPI details, and clearinghouse data so your automated payment integrity software can run on clean data.

02

When the AI flags a complex claim (e.g., potential upcoding, missing modifiers, or unbundled codes), certified medical coders cross-check the clinical charts against CPT/ICD-10 rules to confirm whether the claim should be paid, adjusted, or denied.

03

For retrospective post-payment audits, we process large batches of provider medical charts, perform initial line-by-line chart reviews to match clinical documentation against paid line items, and isolate potential overpayments for the payer’s audit team.

04

We are among the few healthcare payment integrity companies that also manage the operational back-and-forth between payers and providers. We log provider appeal documentation, verify resubmitted medical records against plan policies, process recoupment ledger adjustments, and resolve aged claim exceptions.

CLIENT SUCCESS STORIES

It's all about results.

The Proof is in the Pipeline

Recovering denied claims, indexing patient records, and processing the backlog of pending claims for maximum possible reimbursements—these are the types of RCM challenges our clients bring, and our teams solve. Explore how healthcare organizations across diverse specialties partner with SunTec India to eliminate denial backlogs, accelerate claims processing, and build resilient, high-yield revenue cycles.

Healthcare Claim Support Services

Turning a slow, error-prone claim support workflow into a fast, accurate, and consistent voice and email support operation for a Florida-based Healthcare payer firm.

18K

Requests Processed in 45 Days

85%

First-Contact Resolution

Zero

Reportable PHI Incidents
  • Service Healthcare RCM Services
  • Platform Client’s Claims Administration System and CRM
  • Industry Healthcare Insurance
healthcare claim denial management

Helping a Mental Health Firm Recover $240k+ in Denied ClaimsThrough Proactive Claim Processing

20%

Higher Claims Processed

70%

Increased the Success Rate of Denied Claims Appeals

95%

Improved Clean Claims Ratio
healthcare revenue cycle optimization

Learn how we optimized healthcare reimbursement cycle by reducing average claim submission and denial resoluton time

$1.5M

Estimated Annual Recovery Achieved

10%

Reduction in Claim Denial Rate

35%

Reduced Additional Operational Costs
medical-records-indexing-and-cleansing

Explore how we tackled the tedious task of sorting and indexing medical documents to facilitate insurance claims and reporting

RCM

Improved RCM Efficiency

40%

Reduced Claim Denials

2X

Faster Claim Processing

View All

PAYMENT INTEGRITY SERVICES FOR HEALTHCARE PROVIDERS

On Prepayment Review? Here Is How We Support Your Response

When a health plan places your practice on prepayment review, missing documentation can stall revenue indefinitely. We streamline the entire response lifecycle, assembling compliant medical records, pre-auditing medical billing codes, and tracking deadlines to ensure you submit complete documentation on time.

Record Package Assembly

Record Package Assembly

We gather, index, and match clinical charts and supporting billing records to the payer’s exact request list, delivering fully organized documents in the required sequence.

Medical Coding Review

Medical Coding Review

Certified coders review each claim against applicable national edits (LCD, NCD, and NCCI) before submission, so you can address vulnerabilities before the payer reviews it.

Deadline & Submission Tracking

Deadline & Submission Tracking

Our team monitors open request dates daily, logs every submission, and tracks it through confirmed payer receipt to prevent administrative denials caused by missed windows.

Root Cause Analysis

Root Cause Analysis

We identify the exact codes, services, and documentation gaps driving payer inquiries so your compliance team gets the actionable data needed to prevent prepayment reviews.

Security and Compliance

Your data security is our priority

ISO
Certified

HIPAA
compliance

GDPR

GDPR
adherence

Regular
security audits

Encrypted data
transmission

Secure
cloud storage

WHO WE SERVE

Claims Payment Integrity Support for Health Plans, TPAs, and PI Vendors

Every health plan handles payment rules differently. Large commercial insurance plans must process thousands of claims quickly. Government programs like Medicare and Medicaid have strict, legally mandated deadlines. TPAs that manage insurance plans for multiple provider groups must balance many different rules at once and need dedicated audit defense. Payment integrity (PI) vendors often lack the extra bandwidth needed to review AI flags and process every recovery manually. We understand the complexity and provide payment integrity services customized to your operating standards, giving you the right support no matter what kind of healthcare organization you run.

Commercial Health Plans

Commercial Health Plans

For the high-volume claims commercial health plans face, we validate pending claims, verify patient eligibility, and track refunds to help recover money while claims are still fresh and easy to collect.

Medicare Advantage Plans

Medicare Advantage Plans

MA plans operate under strict federal coding guidelines. Our certified coders apply NCCI edits alongside LCD and NCD rules, while clinical reviewers check medical charts to confirm care was medically necessary.

Medicaid Managed Care Plans

Medicaid Managed Care Plans (MCOs)

State contracts have to follow strict audit deadlines and complex compliance rules. We track medical record requests against state timelines and handle all post-audit provider inquiries and appeals.

Third-Party Administrators (TPAs)

Third-Party Administrators

TPAs manage custom health plans for multiple self-funded employers. We run client-specific credit balance audits and refund tracking, delivering clear recovery reports for each employer sponsor.

Payment Integrity

Payment Integrity (PI) Software Vendors

When software detection rules outpace your internal review capacity, we step in as your extended workforce. Our team processes AI flag backlogs under a white-label operating model.

Hospitals & Physician Groups

Hospitals & Physician Groups

We pull, organize, and submit complete medical charts on time, review claims before submission to spot documentation gaps early, and monitor open payer requests daily to prevent automatic denials.

RELATED SERVICES

End-to-End Healthcare Data and RCM Services

Explore our suite of specialized healthcare RCM and data management services designed to eliminate administrative bottlenecks, ensure compliance, and maximize reimbursement at every operational touchpoint.

Patient Registration Support

Provider Credentialing Services

Insurance Eligibility Verification Services

Prior Authorization Services

Medical Records Abstraction Services

Medical Coding Services

Medical Billing Services

Healthcare AR Management Services

Payment Posting Services

Denial Management Services

Healthcare Analytics and Reporting Services

AI in Healthcare-Solutions

CONTACT US

Protect Your Revenue with Dedicated Payment Integrity Services

Pay claims right the first time with a specialized payment integrity outsourcing company backing up your processes. Eliminate backlogs, handle provider appeals, and ensure claim accuracy with our payment integrity services. Reach out to our team with your requirements to get a free sample.

FREQUENTLY ASKED QUESTIONS

Payment Integration Services

Payment integrity in healthcare is the practice of ensuring that medical claims are billed, processed, and paid accurately, legally, and in accordance with contractual agreements for an eligible patient. While the fundamental goal is accurate insurance claim processing, the objectives, processes, and business implications of payment integrity differ completely for a payer versus a provider.

  • A payer's payment integrity process looks for "overbilled" claims or claims that are "lacking medical necessity" to deny any unnecessary payouts.
  • For a provider, payment integrity (or revenue integrity) means reviewing the patient's medical records, assembling clinical documentation, and filing a formal appeal to prove the billing was compliant and medically justified.

The cost of our claims payment integrity services depends on claim volume, resource requirements, and the types and complexity of issues. The pricing generally starts at $5-$8 per hour. You can request a custom quote at info@suntecindia.com by sharing your exact requirements.

Yes. Our team can work within your existing technology stack, including specialized enterprise payment integrity platforms such as Optum, Cotiviti, Zelis, HealthEdge, Facets, etc.

Our healthcare claim support services prevent provider frustration with clear communication and quick answers.

  • We send every audit finding with the exact reason and proof attached so providers understand the issue immediately.
  • Our voice and email teams follow your approved scripts to keep conversations professional.
  • Our staff view full claim history and answer most provider questions in a single call to improve first-pass resolution rates.
  • We immediately pass formal disputes to your internal appeals team, along with clear, organized notes.

AI helps health plans scan millions of claims to spot potential billing errors. However, software can only flag potential issues. It cannot validate them. A human expert is required to read the medical chart, check coding rules, talk with the provider, and log the final result. Our team of clinical reviewers, certified coders, and claims specialists performs that vital manual work. Better AI selection simply gives our team more accurate leads to review, ensuring every hour spent on your claims delivers higher financial returns.