Our client is one of the leading distributors of authentic auto parts in the UK. Headquartered in Brackley, England, the company has been operating since 2015. It serves as an independent distributor specializing in authentic parts for prominent American car brands such as Ford, Chrysler, Dodge, and Jeep. The company has also broadened its catalog to include components for a wide range of European and international makes, including BMW, Mercedes-Benz, Volvo, and Nissan.
The client initially required eBay account management support, including product catalog maintenance, which later expanded to support across multiple online marketplaces. The key requirements were:
While the project offered strong growth potential, it also came with a set of unique challenges, particularly related to platform limitations, process intricacies, and strict formatting requirements. These challenges required close attention to detail and consistent quality control.
Starting with three full-time members handling eBay listings, the team expanded to 11 specialists managing listings, updates, and customer support across multiple channels.
We established a dedicated team trained thoroughly on the client’s product types, listing format, and platform-specific guidelines. Our listing process included:
To ensure up-to-date and accurate listings across all platforms, we built a streamlined process for real-time pricing and stock updates:
To enhance the overall buyer experience and support the client’s sales efforts, we provided real-time assistance:
Understanding the critical nature of product accuracy in the automotive domain, we implemented a rigorous, multi-stage QC system:
The client began by assigning product listing tasks on an hourly basis for their eBay store. This phase was focused on delivering accuracy, fast turnaround, and mastering their specific formatting and fitment requirements.
After a successful collaboration during Phase, the client extended the scope to include OnBuy.com. The team quickly adapted and ensured consistent listing quality on this additional marketplace.
To support a broader online reach, the client brought in Wix.com as another sales platform. This marked a shift toward multi-channel marketplace management, requiring the team to juggle listings across different interfaces and standards.
As the workload increased on eBay, the client moved to a dedicated resource model, onboarding three full-time team members to manage product listings, pricing updates, and fitments with greater efficiency.
The client expanded the team to 11 full-time members. The team now manages product uploads, pricing, inventory, and customer queries across eBay, Amazon, OnBuy, and Wix, supporting the client’s complete multi-channel marketplace operations.
Our support has contributed to consistently strong seller metrics, as demonstrated by performance data over a one-month period reflecting accuracy in listings, prompt order handling, and responsive customer support. Here are the key outcomes:
Our team maintained a 96.3% on-time delivery rate, exceeding eBay’s required standard of 95%.
Order cancellations were kept to just 0.6%, well below the platform's maximum acceptable rate of 2%.
With a 99.2% valid tracking rate, the team significantly outperformed the platform standard of 95%.
The seller response rate stood at 96.0%, above the platform’s benchmark of 90%.
Collaborate with us and hire experienced marketplace specialists. Write to us at info@suntecindia.com