Multilingual data entry, validation, and processing support solutions for an Italy-based company

The client's portal is the central hub for all their data and report generation needs. However, there are several challenges associated with quick and accurate data entry in the portal, which can impact the efficiency and effectiveness of report generation.

One of the key challenges is the sheer volume of data that needs to be entered. With multiple data sources, including paper-based documents, scanned images, and digital files, it can be challenging to consolidate and manage the data. This can result in data duplication, inconsistency, and errors, leading to inaccurate reports.

To address this challenge, the client acknowledged that partnering with a professional data support service provider was the best solution. However, they were also keenly aware of the importance of data security and sought a reliable partner with super-secure facilities and protocols. With sensitive information at stake, the client wanted to ensure that all data was handled with the utmost care and attention to safeguard against any potential breaches.

Upon understanding the client's challenges and scope of work, we proposed setting up a dedicated team that can handle the project's requirements efficiently. The dedicated team approach ensured:

• Strong control over the team and quality outcomes
  • Managed resources with strong surveillance (we have a dedicated project manager who works closely with the team to ensure that everything is on track & makes sure that all data security measures are adhered to)
  • Better quality assurance (the dedicated team simultaneously run quality checks for improved accuracy and quality outcomes)
• A better learning curve (The team is provided with time-to-time training sessions to improve their skills and align their efforts with the project's goals)
• A cost-effective solution (a dedicated team model is a cost-effective solution for a large-scale project like this)
• Quick turnaround time (the team works round-the-clock in shifts for timely data entry and processing)

Managing these challenges was crucial to the successful execution of the task at hand. However, two of the biggest challenges were deciphering the ambiguous handwriting on the input forms and preserving the outcomes' technical precision.

• At SunTec India, we hold multilingual capabilities in 25+ languages. However, the biggest challenge was understanding the client's industry-specific terminology and data (that was solely in the Italian language). It was crucial to capture this information accurately to generate precise reports for the client.
• Another challenge we faced was the fluctuation in daily workload, making it difficult to manage deadlines. Since the client had strict deadlines, we engaged additional resources who could support the team during peak periods. This allowed us to meet the client's expectations even during busy periods.