Our client is a reputed company having an IT-tech platform based in Italy that works in collaboration with 33 local government authorities. Their primary responsibility is to provide citizens, sector operators, and related authorities with timely reports regarding the installation, maintenance, and inspection activities of heating systems. The company further carries out regular maintenance, verification operations, and upgrade information related to these systems.
The client's portal is the central hub for all their data and report generation needs. However, there are several challenges associated with quick and accurate data entry in the portal, which can impact the efficiency and effectiveness of report generation.
One of the key challenges is the sheer volume of data that needs to be entered. With multiple data sources, including paper-based documents, scanned images, and digital files, it can be challenging to consolidate and manage the data. This can result in data duplication, inconsistency, and errors, leading to inaccurate reports.
To address this challenge, the client acknowledged that partnering with a professional data support service provider was the best solution. However, they were also keenly aware of the importance of data security and sought a reliable partner with super-secure facilities and protocols. With sensitive information at stake, the client wanted to ensure that all data was handled with the utmost care and attention to safeguard against any potential breaches.
Upon understanding the client's challenges and scope of work, we proposed setting up a dedicated team that can handle the project's requirements efficiently. The dedicated team approach ensured:
Strong control over the team and quality outcomes
A better learning curve (The team is provided with time-to-time training sessions to improve their skills and align their efforts with the project's goals.)
A cost-effective solution (a dedicated team model is a cost-effective solution for a large-scale project like this)
Quick turnaround time (the team works round-the-clock in shifts for timely data entry and processing)
Managing these challenges was crucial to the successful execution of the task at hand. However, two of the biggest challenges were deciphering the ambiguous handwriting on the input forms and preserving the outcomes' technical precision.
At SunTec, we hold multilingual capabilities in 25+ languages. However, the biggest challenge was understanding the client's industry-specific terminology and data (that was solely in the Italian language). It was crucial to capture this information accurately to generate precise reports for the client.
Another challenge we faced was the fluctuation in daily workload, making it difficult to manage deadlines. Since the client had strict deadlines, we engaged additional resources who could support the team during peak periods. This allowed us to meet the client's expectations even during busy periods.
To effectively tackle the challenge of the language barrier & project-related terminology, we decided to conduct training sessions for our team. The client-led training sessions helped us understand the project's objectives, timelines, and expected outcomes. Additionally, we provided specialized training on the jargon related to the project's domain and scope.
To guarantee the highest quality of work, we have implemented a robust Service Level Agreement (SLA) that ensures both productivity and accuracy rates for our multilingual data entry project. To take the project forward, we have assigned a team of twenty-two data entry experts to meet the project goals and timelines and provide the client with the following solutions-
Our team of experts sift through diverse data sources & find the relevant information from the heaps of data stored in scanned images of paper documents and digital files. Based on the specified criteria from the client, our professionals capture the key data for further entering it into the client's portal.
Our experts sort and categorize the captured data points, ensuring correct mapping to the relevant data fields in the portal. This process improves the data quality and reduces errors.
Our dedicated multilingual data entry experts enter the captured data fields directly into the client's portal, ensuring complete accuracy. The team works within assigned shifts to meet the strict deadlines (delivering specified data entry work within the same day, every day).
Our team performed regular data quality checks to ensure the accuracy and consistency of data. We conduct data verification and validation, identifying and rectifying errors and ensuring that the data entered is accurate and consistent to enable the client to generate reliable and accurate reports.
Our team's efforts have helped the client generate timely reports on heating systems and further minimize the chances of errors and duplication, leading to accurate reports.
Impressed by the quality of services offered, the client has made us their ongoing data entry and management partner.
The client's data entry time reduced by 70%, enabling their team to focus on core business functions rather than investing most of their time in collecting, entering & managing data.