ISO 9001:2015 Certified
SunTec is ISO 9001:2015 Certified for Its Quality Management System
With ISO 9001:2015, we reiterate our commitment to quality!
At SunTec India, we are committed to providing the highest quality services and solutions to our clients worldwide. That is why SunTec has registered with ISO to offer independent assessment of our quality processes. The ISO registration is applicable across all three of our core service areas, including eCommerce Catalog Management, Digital Content and Data Management, and Web and Apps Development. Additionally, the certification applies to all facets of our operations, right from research, process development and service delivery to overall improvement of customer experience.
Quality Controls Supported by Independent ISO-9001:2015 Certification Audits
With ISO 9001 Registered Quality Management System, we are dedicated to meet our client requirements the first time, on-time and every time. We firmly abide by our ISO Certification, so that our clients can feel confident in our competences to fulfill their IT outsourcing needs, of any volume and complexity. We regularly track, appraise and improve our processes and procedures to ensure compliance with international quality standards and to provide the best quality experience to each of our clients.
What Does Our ISO-9001:2015 Registration Mean To You As A Client?
Being an ISO 9001:2015 certified means that you can rely on our proven quality management system. We assure that all our processes, documentation and upgrading of our services meet the requirements set by International Organization for Standardization. With our ISO-9001:2015 Certification, our clients and associates can expect a continuous and high level of dependability and transparency from our services.
- We are a reliable and respectable, quality-driven organization, and not some unscrupulous, fly-by-night enterprise.
- We incessantly work on improving not only our service offerings, but the entire customer experience.
- We employ process approach to quality management and thoroughly document and communicate our company processes in a transparent manner.
- We work on developing a professionally stimulating culture and better employee morale.
- We ensure and maintain the consistency of your operations.
- We continually monitor the progress of our services or solutions as they go through each stage of production, from client specifications to execution and internal quality verification to customer feedback.
How SunTec India Implements ISO 9001:2015 Standards?
We Say What We Do
We document our standard operating procedures and systems and offer regular status updates to clients on their project via email.
We Do What We Say
We adhere to those standardized procedures and systems to improve our client service deliveries.
We Safeguard Client Data
For client-confidential data, we create secure electronic storage files and back up client data at regular intervals.
We Monitor
We assess and analyze the success factors and pain points of each project on an on-going basis to draw ideas for improvement.
We Prove It
With our ISO 9001:2015 certification audit, we have established that our procedures and systems meet the ISO guidelines and are operated in agreement with the Standard.
With ISO 9001:2015 certification, SunTec has confirmed that the company meets defined parameters of quality established by international accreditation and certification bodies. It also ensures that our processes have been adequately documented and corrective action systems are fully developed and functional, consequently reducing the need for costly conformance errors.
Any company can make claims about quality assurance and control. As an ISO 9001:2015 certified company, we have proof of our commitment to quality and continuous improvement.
- In >99% cases, we achieve quality and TAT (turnaround time) as mandated by SOP (statement of the project)
- Resolution of client escalations within 4-hours at management level
- ≥6 Hours of customized employee training every month for better-trained workforce
- Focused and stable talent pool with <4% attrition rate. Thanks to our quality-centric and process-driven approach!
- 99.5% system uptime, together with internet lines
Learn more
To learn more about our comprehensive and rigorous quality mechanisms or how we can develop a quality process for your project that improves the productivity of your business, please touch base with us today!
