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FAQs: eCommerce Catalog & Product Data Management

These are some of the most frequently asked questions about our eCommerce Catalog Management Services. In case you are looking for an answer that is not listed below or is not satisfactorily addressed, please contact us for more information.

The Company

What exposure you have with the eCommerce industry?

It has been for over a decade that we have been working in the eCommerce domain and know exactly what it takes to get it right and increase the online conversions. Major Industries Served:

  • Luxury watches & Jewellery
  • Toys & Baby products
  • Apparels - Men/Woman/Kids
  • Home Furnishings and Accessories
  • Lighting fixtures
  • Kitchen and Bathroom fittings
  • Electronic equipments
  • Automotive Components
  • Medical equipments
  • Computers & Peripherals

With our long exposure to a variety of industries, there is a strong possibility that we have already worked on a product or service similar to yours, shortening your time to market.

Where do you have your client base?

We have over 10 years of experience in successfully delivering eCommerce Catalog outsourcing services to our offshore clients spanning USA, UK, other European countries and Australia.

Project Commencement

How do I get started with SunTec India for my eCommerce project?

SunTec India makes it simple for you. Here are 3 easy steps to help you jump start your eCommerce project with us:

Specify Your Project Requirements:

Get in touch with us concerning the requirements of your eCommerce Store.

Share The Login and Product Information:

Impart us with the admin login details and password of your eCommerce website along with providing us the product list which can be in the form of .CSV file, excel spreadsheet, digital / physical catalog, source website database, etc.

Project Commencement & Management:

We put you in direct contact with the Project manager supervising your assignment. He/she keeps a check on the progress of your project, gives you daily updates and takes your inputs so as to eliminate / minimize the scope of errors. This ensures that you enjoy complete accessibility and optimally control and manage the development of your project.

If I do not want to share my login details of my eCommerce website, is there an alternate way to enter
my products?

In case you do not want to share your login details, we can still do offline data entry for your products in an Excel Spreadsheet.

Do you sign a service agreement before commencing on a project?

Before the commencement of the project, we sign a Services Contract that details the responsibilities of each party, the deliverables, pricing, complaint handling mechanisms and delivery schedule of the project.

Do you do sample/ pilot/ trial project free of cost?

Yes, we do a small sample work free of cost and free of obligation. This will enable you to have a better idea about the quality of our work and at the same time allow us to understand the project better and give you a competitive quote.

How much time will you take to start off with my work?

We can start working on your project within 24 hours after your approval. In case there is a great urgency, we can as well accommodate your work immediately after finalizing the project deal.

How do I send my product information to you for product entry services?

You can send product information in the form of spreadsheet, digital / physical catalog, etc. through e-mail to our official office e-mail id. We also have an FTP server, which can be used for transferring big files.

Additionally, our eCommerce Product Entry team is adept at product upload and management and can pull data/ information from the manufacturers’/ suppliers’ website or any other relevant source to tailor the solutions to the unique needs of your online store.


What Payment methods do you accept?

We accept payments through PayPal, Wire Transfer and Credit Card. Our business representative / project manager will give you detailed information on each of these methods.

Security Issues

How do I ensure that my data is protected? Do you sign a confidentiality agreement/non-disclosure agreement?

Yes, we do. We maintain utmost confidentiality with your data and proprietary information or business plans, ideas or strategies that you share with us during the course of your work. We sign a non-disclosure agreement with our clients and a Confidentiality agreement with our employees to protect our proprietary information.

Do you have a protected infrastructure in place?

Our infrastructure is planned in such a way as to eliminate all possible leakage of information:

  • Our Offices are equipped with access control systems for Secure Premises Login
  • We have firewalls/VPN (Virtual Private Network) for inbound and outbound security.
  • Systems do not have external storage devices like floppy/CD drives/USB ports, etc.
  • Workstations are secured individually by Anti-Virus Protection and Back-Up Drive Manager
  • All our systems and e-mails are password protected.
  • Our cabinets are fire-proof and we use an offsite storage facility to store documents.
  • Surveillance cameras are installed throughout the premises.

Team Management

How do I stay connected with my eCommerce Product Management Team?

You can readily stay in touch with your eCommerce Product Management Team through Email, Phone, Instant Messengers (Google Talk, MSN, Skype, AOL and Yahoo), etc. or any other mode of your preference.

If I am dissatisfied with the team or Project Manager handling my eCommerce Project, how is my
interest protected with SunTec India?

SunTec India’s credibility and reputation rests entirely on the success of our projects and satisfaction of our Clients. From the very start, we try to prevent the advent of any such situation by keeping you in complete know-how of your project and providing you clear problem escalation routes. In the event of an unfortunate scenario like this, you may bring the issue to the notice of the Operations Manager / Vice President heading the Division and/or the CEO for redressal. We will ensure that we come up with an appropriate solution:

  • More apt and suitable replacement and simultaneously ensuring smooth transition
  • Modifying the process
  • Recompensing with money/time back

What if our work flow increases with a very short or without any prior notice?

We can respond to fluctuating workloads on a short notice. We are capable of quickly ramping-up our team when needed. Moreover, we have skilled and experienced staff, capable of handling urgent jobs and delivering on time.


How do you deal with communication issues which may arise?

We facilitate you with open communication and easy accessibility.

  • Our top Management and Project Leaders are available 24X7
  • Our Work shifts are designed as per Client Working Hours so that you don’t have to stay awake through unearthly hours to connect with your team. We work 6 days a week (Monday through Saturday) in 2 shifts: 8am to 5pm and 5pm to 2am
  • We communicate the Project status on a weekly basis to the Client.

How do I track the progress of my Project?

At the end of each working day, the Project Manager supervising your project will send you a detailed report updating you on the progress of your project. We maintain easy accessibility and an open line of communication through VOIP, Email, or any other preferred mode00 of communication by you. Our quality control team keeps a check and closely monitors the work flow to enable you to get superior results all throughout.

eCommerce Service Enquiries

I have a Brick-and-mortar store. Can you help me add ecommerce retailing to my traditional store?

As the market size/opportunity base gradually increases for electronic businesses and eCommerce has started outperforming brick-and-mortar in several key retail categories, it is time for brick-and-mortar companies to make their Internet move. eCommerce Experts at SunTec India offer you consulting services and can develop exhaustive strategy for your upcoming eCommerce business model right from creating your eCommerce website, populating your eCommerce Store with Products, to online store marketing and eCommerce optimization and eCommerce Back-office support and maintenance services.

Do you also work in custom designed eCommerce shopping cart apart from open source software?

We have proficiency in developing eCommerce websites on both custom proprietary and open source software incorporating features to improve the convenience and shopping experience of your customers.

Do you assist businesses in database migration to other ecommerce shopping cart platforms?

SunTec India specializes in Magento Data Migration Services to help you transfer your current eCommerce Store to Magento platform.

We smoothly and seamlessly redirect all your existing shopping cart data from your osCommerce, XCart, CRE Loaded, Open Cart or Zen Cart ecommerce platforms, etc., including product data, images, store data, customer information, orders, transaction data and other relevant data ensuring data integrity and data security.

Can you Create and Manage Category/ Department page with a lot of products?

We can help you configure the catalog system settings to create and edit categories/ departments. We list and maintain categories like:

  • General Information (including product name, description, Meta keywords, Meta description, page title, URL keys etc.)
  • Display Settings (sorting by name, best value, price etc.)
  • Custom Design
  • Other details

We are proficient at creating multiple Root Catalogs for multiple Store structure.

We can also assist you in creating static blocks on your category page to lead your customers to a specific landing page on selecting the category, instead of the standard product listing page.

Are you adept at applying different mark-up multipliers to two or more shops based on a wholesale
cost or base price?

Our shopping cart specialists can smoothly implement a multiplier that multiplies the wholesale / base price shown in the backend catalogue of your storefront and present the resulting figure as the retail price to your website visitors. We can also apply mark-up multipliers to your stores different price and currency.

We are also proficient in adding / updating standard Prices, Special Prices for specific products as well as enlisting Special Prices From/To Date.

Do you also conduct Product Image / Video Editing and Uploading?

Product Image Editing:

Our eCommerce Product Entry experts at SunTec India skillfully edit and enhance product images for thumbnail, normal and zoom-in view. We ensure your images are high-quality, well in-focus, bright with clear or white background with optimal file size for quick page downloads. We help you upload Multiple Images/Multi-Dimensional Views, use Gallery Feature and Add Picture Icon to apprise your buyers of the photos in your listing.

Product video Editing:

Our Video editing services include adding or removing subtitles, watermark, logo etc. We ascertain that the file size, format and length of your video are within the recommended limits of shopping cart / marketplace / comparison shopping engine policy.

Does SunTec India provide Product Description Writing /Catalog Copywriting Services?

We have a team of Product description writers, proficient in writing descriptive product copies, editing, extensive rewriting, and proofreading for grammatical and typographical errors, etc.

Our Catalog Copywriters with long years of eCommerce copywriting experience and exposure in a range of industry specific product description writing can help you develop individually-tailored online product descriptions to create high interest in your products and to facilitate your customers in their purchase decision making.

Do you also provide eCommerce services for Multi-lingual websites?

Yes, we do offer you support for both multilingual product upload and multilingual SEO to help you conduct business in foreign languages. We make use of advanced computational linguistics for precisely processing multilingual product data in almost all major European languages including French, German, Dutch, Italian, Danish, etc.

Pertaining to our Multilingual SEO services for non-English speaking prospects, we offer Linguistic Keyword Research, Country specific competition analysis, multilingual catalog processing with SEO orientation, Language / region specific Link building, etc.

Along with Product Entry, can you also upload Meta Data?

Yes, we can help you optimize your product pages by uploading meta tags, meta title and meta description together with Product Entry.

Do you offer SEO and eCommerce marketing services specific to eCommerce stores?

We have a dedicated SEO and eCommerce marketing division focused on developing eCommerce marketing solutions and data feed optimization to drive qualified traffic to your eCommerce site, improving your sales conversion quotient and maximizing your ROI. Our key eCommerce specific SEO services comprise:

  • eCommerce webSite Optimization
  • Shopping Cart Optimization for Magento, Yahoo Store, osCommerce, Prestashop, Zen-cart, NetSuite, Volusion, etc.
  • Product Page Optimization
  • Shopping Feed Optimization and Management for Google Base Product Feed Optimization (Froogle), Yahoo Shopping, Amazon, eBay:
  • Conversion Optimization
  • Multilingual SEO targeting non-English speaking prospects, viz., French, German, Dutch, Italian, Danish, etc.
  • Pay-Per-Click Marketing
  • Social Media Marketing
  • Website Analytics and Reporting

Does SunTec India also create listings for online marketplaces and Comparison Shopping Engines?

SunTec India can help you with online marketplace management and Comparison Shopping Engine prodct feeds beginning with Product Listings, Product Image Editing and Uploading, Merchandising to Inventory Management, Order Processing, Channel Analytics and Customer Support.

  • SunTec India extends its eCommerce marketplace management services to all the prominent marketplaces like eBay, Amazon, PriceMinister,Buy.com, Overstock, Sears.com Marketplace, etc.
  • We assist online businesses to list their inventory on comparison shopping engines like Google Product Feed, PriceGrabber / Yahoo! Shopping, Shopzilla, Amazon, NexTag, Shop.com, TheFind, etc.

Does your eCommerce team keep itself updated on the continuously changing dynamics of
eCommerce Retail environment?

Our eCommerce experts keep themselves abreast of changing aspects of eCommerce Retail environment starting with the latest versions of shopping carts, online marketplace, comparison shopping engine rules and requirements and accordingly appropriate your product data solutions to save from being barred or penalized.

Discuss Your Project With Us

For more details concerning our eCommerce Catalog Management Services, Click here or email us at info@suntecindia.com